Wearing Mary Jewellery returns policy

At Wearing Mary Jewellery, we want you to cherish and adore the jewelry you purchase from us. If, for any reason, you wish to return or exchange your jewelry piece, we have a flexible and hassle-free returns policy to ensure your satisfaction.

30-day return window

We offer a generous 30-day return window from the date of delivery for you to decide if the jewelry item meets your expectations. Whether it's a change of heart or you prefer a different design, we are here to make the returns process as smooth as possible.

Eligibility

To be eligible for a return or exchange, the jewelry item must be in its original, unworn condition, and accompanied by the original packaging and proof of purchase. We kindly request you to handle the jewelry with care, keeping it free from any signs of wear or damage.

Initiating a return or exchange

To initiate a return or exchange, simply contact our dedicated customer support team through our official website or the provided contact information. Our team will assist you in processing your request and guide you through the necessary steps.

Return shipping

For returns or exchanges within the 30-day period, Wearing Mary Precious Jewels will cover the cost of return shipping. We will provide you with a prepaid shipping label to ensure a seamless returns process.

Refunds and exchanges

Upon receiving and inspecting the returned item, we will promptly process your refund or exchange. If you opt for a refund, the refunded amount will be credited to the original payment method used for the purchase.

For exchanges, we will happily help you find the perfect replacement piece of jewelry that matches your preferences.

Custom and personalised orders

Please note that custom-made or personalized jewelry pieces are not eligible for returns or exchanges, except in cases of manufacturing defects or damage during transit.

Defective or damaged items

In the unlikely event that you receive a defective or damaged jewelry item, we sincerely apologize for any inconvenience caused. Please contact our customer support team immediately, and we will arrange for a replacement or a full refund, including return shipping costs.

Exceptional customer service

At Wearing Mary Jewellery, we are committed to providing exceptional customer service. If you have any questions or concerns regarding our returns policy or need assistance with your return or exchange, our friendly customer support team is always ready to assist you.

We deeply value your trust in Wearing Mary Precious Jewels, and we look forward to serving you with our exquisite jewelry pieces that hold timeless beauty and allure.