Wearing Mary Jewellery refund policy

At Wearing Mary Jewellery, we strive to ensure that each jewelry purchase brings delight and complete satisfaction to our valued customers. If, for any reason, you are not entirely pleased with your purchase, we offer a straightforward refund policy to provide you with peace of mind.

30-day money-back guarantee

We proudly extend a 30-day money-back guarantee on all our jewelry products. If you are not entirely satisfied with your purchase, you have 30 days from the date of delivery to request a refund. Please note that the item must be in its original condition, unworn, and accompanied by the original packaging and proof of purchase.

Initiating a refund

To initiate a refund, simply contact our dedicated customer support team through our official website or the provided contact information. Our team will guide you through the process and provide you with the necessary instructions.

Return shipping

For refunds within the 30-day period, Wearing Mary Jewellery will cover the cost of return shipping. We will provide you with a prepaid shipping label to ensure a hassle-free return process.

Refund process

Once we receive the returned item and verify its condition, we will promptly process your refund. The refunded amount will be credited to the original payment method used for the purchase.

Exclusions

Please note that the following items are not eligible for a refund:

  • Custom-made or personalized jewelry pieces.
  • Items that have been resized or modified by a third party.
  • Earrings for reasons of hygiene.

Damaged or defective items

In the rare event that you receive a damaged or defective jewelry item, we apologize for any inconvenience caused. Please contact our customer support team immediately, and we will arrange for a replacement or a full refund, including return shipping costs.

Processing time

Once your returned item is received, please allow up to 7 business days for us to process the refund. The time it takes for the refunded amount to reflect in your account may vary depending on your financial institution.

Exceptional customer care

At Wearing Mary Jewellery, we are committed to ensuring your satisfaction and exceeding your expectations. If you have any concerns or questions about our refund policy, please feel free to reach out to our friendly customer support team, and we will be more than happy to assist you.

We sincerely appreciate your trust in Wearing Mary Jewellery and hope that our jewelry pieces add sparkle and joy to your life's precious moments.